Google Business Profile is the source for the business data shown here, last checked 2026-10-06. Details taken from their website were fetched 2026-10-06.
Most clients praise Primal's named account managers for responsiveness, proactive problem-solving, and detailed monthly reporting. They report measurable gains in rankings and Shopee ROAS. One past client from a year ago described severe neglect during internal staff changes, ruined rankings, and aggressive payment collection. Recent reviews (last 6 months) show no repeat of this complaint and consistently highlight smooth collaboration and positive results.
The business serves startups to mid-market via named PICs (Mien, Bianca, Celine Lee, Khawar Aziz, Zoey, Joy, MinMin). They advise on SEO, Shopee optimization, SEM, and link building. Their website claims AI Search optimization and multi-channel ads (Google, Facebook, TikTok). Geographic focus: Kuala Lumpur and Southeast Asia.
Customers consistently praise the team's willingness to build custom designs and show prototypes before asking for payment. Traffic improves noticeably after SEO work, and communication stays clear throughout projects. Kash leads projects from brief to handover, often delivering faster and cleaner outcomes than clients expected.
Walter and his team deliver visible results on SEO and digital marketing work, with clients reporting improved online visibility and performance beyond what they expected. Both recent reviews highlight professional execution and seamless collaboration with in-house marketing staff.
All 19 recent reviews are five-star, with clients spanning startups, B2B services, and established businesses praising tangible gains in rankings, organic traffic, and lead quality. Terrance, Jyune, Jayne, Angle, and Aiden are named repeatedly for their technical depth and follow-through. Clients highlight how the team explains strategy in plain terms, sends regular reports without jargon, and stays responsive through projects. Several mention 6-10 year partnerships, suggesting strong retention. The agency has become known for AI-search integration and local targeting across Subang Jaya, PJ SS2, Puchong, and Kota Damansara.
Last updated 2026-10-06