
Primal
Most clients praise Primal's named account managers for responsiveness, proactive problem-solving, and detailed monthly reporting. They report measurable gains in rankings and Shopee ROAS. One past client from a year ago described severe neglect during internal staff changes, ruined rankings, and aggressive payment collection. Recent reviews (last 6 months) show no repeat of this complaint and consistently highlight smooth collaboration and positive results. The business serves startups to mid-market via named PICs (Mien, Bianca, Celine Lee, Khawar Aziz, Zoey, Joy, MinMin). They advise on SEO, Shopee optimization, SEM, and link building. Their website claims AI Search optimization and multi-channel ads (Google, Facebook, TikTok). Geographic focus: Kuala Lumpur and Southeast Asia.

